Terms & Policies

Independent Professionals

The Parlour is a collaborative salon space made up of both employed team members and self-employed independent professionals. Pricing, booking policies, working hours and services may vary between providers.

Where services are carried out by a self-employed provider, your agreement is directly with that individual professional. Any service-related queries, concerns or complaints must therefore be handled directly with them.

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Appointments & Cancellations

Cancellation, rescheduling and deposit policies are set individually by each provider and may vary. Please check directly with your stylist or technician when booking.

Late arrival may result in reduced appointment time or rescheduling.

Pricing

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Consultations & Patch Testing

New colour clients may require a consultation and patch test prior to appointment. It is the client’s responsibility to attend any required patch testing.

Service Satisfaction

If you are unhappy with your service, please contact your provider within 48 hours of your appointment. Adjustments may be offered where appropriate. Refunds are not provided for completed services.

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Personal Belongings & Liability

While care is taken during your visit, The Parlour cannot accept responsibility for loss or damage to personal belongings, clothing or accessories during appointments.

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Children

For safety and insurance reasons, we kindly ask that children only attend the salon if receiving a service themselves.

Photography & Social Media

We may occasionally photograph or film work completed within the salon for website or social media use. Please let your provider know if you would prefer not to appear in any content.

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Privacy

Client information is handled securely and used only for appointment management, communication and relevant salon updates. We do not sell or share personal data outside of necessary service providers.